Privacy Policy
Timeless Energy Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and store information when you visit our website, submit an enquiry, request a quotation, or communicate with our team. We only collect information that is relevant to providing our services, improving customer experience, and meeting our legal or regulatory obligations.
The personal information we may collect includes your name, phone number, email address, home address, and any other details you provide when contacting us about solar panels, battery storage, EV charging, loft insulation, or related services. We may also collect limited website usage data through cookies or analytics tools to help us understand how visitors use our site and improve performance over time.
We use your information to respond to enquiries, prepare quotations, arrange surveys, deliver services, provide customer support, and where appropriate send relevant updates about your project. We do not sell your personal information to third parties. In some cases, we may share information with trusted service providers, installers, finance partners, or software platforms where this is necessary to deliver our service properly and lawfully.
Timeless Energy Ltd takes reasonable steps to protect your personal data against loss, misuse, unauthorised access, or disclosure. Your information is only kept for as long as necessary for the purpose it was collected, including legal, accounting, or operational requirements. You have the right to request access to the personal data we hold about you and to ask for corrections where information is inaccurate.
By using our website, you agree to the collection and use of information as described in this Privacy Policy. If you have any questions about how your information is handled, or if you want to request access, correction, or deletion of your data, you can contact Timeless Energy Ltd directly and we will respond in line with applicable data protection requirements.
